Chủ Nhật, 31 tháng 7, 2016

How to Read Body Language More Effectively

Body language is a huge part of how we communicate with other people. However, most of us only have an intuitive knowledge of non-verbal communication at best. Fortunately, if reading body language doesn't come naturally to you, or if you'd simply like to get better at it, there's a huge body of work that details what the body is really saying.

Read Body Language Through the Comfort/Discomfort Lens

For a lot of people, diving into the world of body language elicits the same reaction: "At last, I'll learn how to be a human lie detector!" It's hard to blame anyone for the impulse. However, contrary to what Cal Lightman would like us to believe, you can't tell exactly how a person is feeling just because their lip twitched or they crossed their arms. What you can do is gauge how much a person is comfortable. This comfort/discomfort spectrum is far more important than trying to identify a specific expression or guessing a particular thought in someone's head.
As Joe Navarro—a former FBI interrogator and expert in body language analysis and research—explains in his book What Every BODY is Saying:
Those who are lying or are guilty and must carry the knowledge of their lies and/or crimes with them find it difficult to achieve comfort, and their tension and distress may be readily observed. Attempting to disguise their guilt or deception places a very distressing cognitive load on them as they struggle to fabricate answers to what would otherwise be simple questions (DePaulo et al., 1985, 323–370). The more comfortable a person is when speaking with us, the easier it will be to detect the critical nonverbals of discomfort associated with deception. Your goal is to establish high comfort during the early part of any interaction or during "rapport building." This helps you to establish a baseline of behaviors during that period when the person, hopefully, does not feel threatened.
While he describes this dynamic in the context of lie-detection, it's the lens through which all body language can be interpreted. If you're at a party and everyone's enjoying themselves, a person in a chair, with their arms folded, and head down will stand out. They might seem uncomfortable and you might wonder if something is out of the ordinary. In response to this, you might ask if anything is wrong. That very same set of actions observed in someone in a hospital waiting room would be much less abnormal. Even if the person has nothing to worry about, hospitals can make people uncomfortable or nervous. Asking this person what's wrong could easily result in the very obvious reaction: "I'm in a hospital."
Observing how comfortable a person is in a particular context can give you clues as to how they feel. If you're on a first date and your partner seems comfortable, they're probably into you! If you're conducting a job interview and the applicant seems comfortable and confident during the process, but gets fidgety and nervous when you ask if they've stolen from previous employers, it might be something to inquire about further. Body language is not an exact science, but gauging comfort levels can give you clues about what's really going on in the minds of people around you.

The Basic Body Cues to Watch For

Most of our body parts are quietly communicating how we feel and what we want, whether we realize it or not. The following are some cues you can watch for to get an idea of how a person is feeling, but keep in mind the comfort/discomfort paradigm. No one behavior tells the whole story.

Head and Face

The first thing to understand about trying to read facial expressions is that they are not always the most honest. We'll get to which body part is the most honest later, but we are trained from a very young age that certain facial expressions and actions are appropriate for certain occasions, whether we feel them or not. However, there are still some cues you can glean from facial expressions.
One of the easiest to learn about (though still one of the hardest to accurately identify) is the "fake smile". As the Paul Ekman International blog (named for the pioneer in facial expression analysis Paul Ekmanexplains, fake smiles—the kind we make because we're supposed to—are most often done with just the mouth. We know to raise the corners of our mouths to smile. A lot fewer of us are aware of how much our eyes are involved in a proper smile. In a real smile, our eyebrows, eyelids, and sometimes even our whole head turn upwards, along with the corners of our mouths. This test from the BBC can let you try your hand at telling the real smiles from the fake ones.
Pursed lips are another way to tell when someone is drifting over to the discomfort side of the spectrum. This is a favorite expression analysts like to point out whenever a politician is giving some form of confession. In cases like Anthony Weiner and Eliot Spitzer's confession speeches, both can be seen tightening their lips, pursing them to the point they nearly disappear.

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